PAYMENTS & SAFETY
What forms of payment do you accept?
We provide various convenient payment options to cater to our customers' preferences. In addition to major credit card companies like Visa, Mastercard, American Express, and Discover.
UPKEEP & SIZING
How do I clean my jewelry?
To care for your fine jewelry, we recommend the following cleaning tips:
- To clean and polish silver jewelry, apply a small amount of Turtle Wax Clean Finish Polishing Compound onto a microfiber cloth and gently rub the metal. Avoid wiping the gemstones directly. After cleaning, place the jewelry in a bowl of lukewarm water for 10 minutes to rinse off the compound, then pat dry.
- For gold jewelry, mix a small amount of Dawn dish detergent with warm water and add a few drops of ammonia. Use a soft toothbrush to carefully brush the jewelry and rinse with lukewarm water. Remember to be gentle, as gold is a soft metal.
- To keep your gemstones clean, gently wipe them daily with a soft, lint-free cloth. You can also use a toothpick or soft brush to remove any dirt or grime stuck in the setting. For a deeper clean, use warm water and mild dish detergent, being careful not to use hot water or abrasive chemicals. After cleaning, rinse your jewelry and pat it dry.
When you're not wearing your jewelry, store it in a cool, dry place, preferably in a jewelry box or pouch to prevent scratching and tangling.
How do I determine my ring size?
To determine your ring size, please visit our personalized Ring Sizing Guide to find your perfect fit. If you have any additional questions or need personalized assistance, feel free to contact us by emailing us at ngspecialdesign@gmail.com.
What happens if the ring I receive doesn't fit properly?
We are dedicated to providing our customers with high-quality products and outstanding service. If you have selected our custom sizing option for your purchase and find that the ring does not fit correctly, we'll make sure it fits perfectly, free of charge. We take pride in our workmanship and stand behind the quality of our products. If you have any questions regarding custom services, please contact us at ngspecialdesign@gmail.com, and we'll try our best to assist you.
CUSTOM
Do you do custom jewelry?
Yes, we offer custom jewelry services. If you have a specific design in mind or would like to create a unique piece tailored to your preferences, we're here to help bring your vision to life. We'll work closely with you to understand your dream outcome and guide you through the customization process. For custom inquiries, please visit our Custom page.
How long is my quote valid?
A quote is valid for 2 weeks (14 days) due to the fluctuating nature of gold prices and other materials. After this period, pricing may change.
How does payment work for custom orders?
We require a 50% upfront deposit, with the remaining balance due when the ring is completed and ready to ship.
How long does it take to make a custom piece?
It depends on the specific piece, but typically, small to medium-sized items take about 3-4 weeks to complete.
What is the price range for a private jewelry showing?
Private jewelry showings are a bespoke experience where we personally curate and present a selection of exceptional pieces in the privacy of your home. Pricing varies based on selection and customization. To inquire about this exclusive service, please contact us at ngspecialdesign@gmail.com or call us at ------.
SHIPPING, RETURNS & WARRANTY
Do you offer refunds?
Due to the personalized nature of custom jewelry, all sales are final, and deposits are non-refundable. For ready-to-wear pieces, we offer a 90-day exchange window from the date of receipt, provided the item is returned in its original condition and packaging. Please note that all shipping fees and additional services are non-refundable. We reserve the right to refuse any return or exchange if the item is not in the same condition as when it was shipped, shows signs of wear, or does not meet our quality standards. For more information, please refer to our detailed Return & Exchange Policy.
Do you offer warranty for your products?
Yes, we stand behind the quality of all our jewelry with a comprehensive lifetime guarantee. Our warranty covers both ready-to-wear and custom-made items. Ready-to-wear pieces include cleaning, ring sizing, rhodium plating, polishing, tightening of loose stones, and replacement of missing side stones at no cost. Custom-made pieces include all these services plus a free certified appraisal. Please note that center stones are not covered. For further details, please refer to our Warranty-------.